Last updated: 10 October 2026

This Privacy Policy explains how Car Recovery Dubai (“we”, “us”, “our”) collects, uses and protects personal information when you visit carrecoverydubai.io or contact us for car recovery, towing or roadside assistance in Dubai and the UAE.

Who we are

Car Recovery Dubai
28 4B St – Al Qusais Ind. First – Dubai, United Arab Emirates
Phone / WhatsApp: +971 56 929 2021
Email: info@carrecoverydubai.io

Information we collect

• Contact details – your name, phone number, WhatsApp number and email address when you call, message or fill in a form.
• Location details – your pickup location, live location pin, building or parking details and destination, so we can send the right truck.
• Vehicle details – make, model, plate number, condition and any photos or videos you share, and photos our driver takes before and after loading.
• Job and payment records – the service provided, the agreed price and how you paid. Card and online payments are processed by the payment provider; we do not store full card numbers.
• Messages – the content of calls, WhatsApp messages, emails and form submissions you send us.
• Website data – basic technical information such as IP address, browser type and pages visited, which our website host and plugins may record for security and to run the site.

How we use your information

• To answer your request, give you a quote and dispatch a recovery truck or technician.
• To keep you updated about arrival times and the status of your vehicle.
• To process payments and keep records of the jobs we complete.
• To deliver your vehicle to the garage, dealership, insurer or other destination you choose.
• To handle questions, complaints or claims, and to improve our service.
• To meet our legal obligations and to protect our rights.

Who we share it with

We only share information when it is needed to provide the service or when the law requires it:

• Our drivers and recovery partners who carry out your job.
• The garage, dealership, insurer or person you ask us to deliver the vehicle to.
• Payment providers who process card or online payments.
• Messaging and communication providers, for example WhatsApp, when you contact us through them.
• Government authorities, police or courts when we are legally required to.

We do not sell your personal information.

Cookies and third-party services on our website

Our website uses cookies and similar technologies that are needed for it to work properly. Some pages load third-party services, such as a WhatsApp chat button, a contact form and maps. These services may receive technical information such as your IP address when they load. If we add analytics or advertising tools in the future, we will update this policy.

How long we keep information

We keep job, payment and communication records only for as long as needed to provide the service, handle any follow-up or claims, and meet legal and accounting requirements. After that we delete or anonymise them.

How we protect information

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. Only people who need the information to do their job can see it.

Your choices and rights

You can ask us to see, correct or delete the personal information we hold about you, or object to how we use it, subject to applicable UAE law. To make a request, contact us using the details above.

Children

Our services are intended for adults. We do not knowingly collect information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the date it was last updated.

Contact us

If you have any questions about this Privacy Policy, call or WhatsApp +971 56 929 2021 or email info@carrecoverydubai.io.